Refund Policy

Because all Keepsake Scrabble frames are handmade and personalised, we do not accept returns, exchanges, or cancellations.

Please ensure all details, including spelling of names, are correct before placing your order.

If your item arrives damaged during shipping, please contact us within 48 hours of delivery with photos of the damage so we can assist you.

For any issues with your order, please email:

keepsake.scrabble@hotmail.com

We aim to respond within one business day.