Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at keepsake.scrabble@hotmail.com

Pricing

You can contact us via email at keepsake.scrabble@hotmail.com if you are having any issues ordering. We will typically be able to reply within one business day. 

Returns

Unfortunately, as all of our frames are personalised, we are unable to accept returns, exchanges, or 

At the moment, we are pleased to offer a turnaround time of roughly one week, which includes the time to create and deliver the frame.

This can sometimes vary slightly by a few business days though, due to different shipping times around Australia. If you’re wanting your frame for a birthday or other special occasion, be sure to order well in advance to ensure that it arrives on time! 

Shipping

Unfortunately, we are only able to ship our frames domestically within Australia at the moment. 

All our orders are dispatched via Australia Post. 

Uncategorized

  • Our Harry Potter, F.R.I.E.N.D.S, Toy Story, and Star Wars frames are all 30 x 30cm frames.
  • Our Marvel and DC Marvel frames are all 28cm x 35cm.
  • Our Frozen and Teacher frames are 13 x 18cm. 

We always wrap out frames up in ribbon and bubble wrap to ensure that they do not get broken or damaged during transit. Unfortunately, we are unable to offer other gift wrapping options at this time. 

Unfortunately, our Marvel frame is the only design at present where you can choose which figurines you would like. This frame requires you to choose four figurines from the selection of nine available.

The other frames have a set design, and come with the selection of character figurines listed in the product description. 

Unfortunately, we cannot accommodate changes to orders once they have been placed. For this reason, we encourage our customers to carefully check their orders before placing them.